![]() ![]() ![]() What a waste of money and time! In October I ordered a T-shirt for my other half’s Christmas present but when I got back from work one day I saw that i had a card from the post office advising that i had a customer charge. My orders have always taken a very long time to get from this company, but this is truly unreasonable. on May 16th! It took an entire week for them to even drop it off to be shipped and who knows how long it would have taken had I not sent an email. However, my tracking number now miraculously says that the package was transferred to the carrier. It has been two days (May 17th) and no response. Assuming that there is an issue with the carrier, I contacted TeeFury with my order number, tracking number a very detailed email so that it would be easy to handle on their end. On May 15th my tracking still has not updated. Okay, fine, maybe they send them all out at once and I can expect to see an update soon. Tracking states that the order has not been transferred to the carrier. On May 8th I received an email stating that my order was shipped! Two days after I receive this email, I check the tracking number to get an estimate on when the package is due to arrive. It took the full 7 business days to be printed, which is fine. I placed an order (not my first, though it has been months since my previous order) on April 27th for one tee. I've finally unsubscribed from their daily email because the overall service is the worst that I've ever seen. I've been following TeeFury for several years as I love that they support artists and their designs are often right up my alley. We have solved these problems at our processing facility and within our system under the guide of new management and we expect all orders to start processing within the next 7 business days and ship in a timely manner! We know that this explanation has been a long time coming, but we wanted to make sure all of these issues were addressed and resolved to avoid making promises we couldn’t keep. We are deeply sorry for these abnormal delays and the inconvenience this caused caused you! We recently migrated our site and we encountered some problems in our system that prevented our orders from being processed correctly. We have received a large influx of tickets and we are working through them in chronological order. I apologize for the continued delay in our response. I got this response from teefury on 20July18 Thank you for reaching back out to us in regards to your order. ![]() If this was just a one off thing I will continue to shop with this site. This is the first issue I've had with this company, the shirts I've ordered come as expected and in good shape. I am going to give them until July 5th and then I'll send out another E-mail. ![]() Sincerely, Erica Fast forward to current day 21June18 and still have not received my shirts. Please let me know if you have questions or concerns. We appreciate your patience and understanding and apologize again for the delay. Your order will be shipped out as quickly as possible and I have refunded your shipping costs for the inconvenience. Unfortunately, we are experiencing some delays at the moment and I'm sorry that this is affecting your order. Due to the nature of our products, our normal time frame for printing and processing is approximately 3-7 business days (given that our products are not pre-printed). So i emailed them and got this response Hi Clinton, Thanks for contacting us and for your order. DIdn't hear anything from them in a month. the Federal Trade Commission at complaint (w/o spaces) My next step is filing with my credit card company to get my money returned and reporting TeeFury for Shopping Fraud with The Federal Trade Commission. I tried the phone number listed on my credit card statement and find it's always busy. The Better Business gives them a rating of "F" and as of yesterday had 127 unanswered claims against them. It doesn't look like they have shipped anything since April while still running daily sales and taking in even more cash. Their FB page is loaded with angry customers looking for their merchandise. I don't anticipate a response after everything I've discovered. Time limit for that response passed so I send inquiries, one for each order through their help system. The led time on shipping past w/o a peep so I made an inquiry into the status of the orders. A 25% offer when you check in to check your first order took care of that for my special needs daughter. I purchased a total of 7 shirts between two orders. ![]()
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